Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Request Management > Request Management overview > Orders > Routing orders to external purchase systems

Routing orders to external purchase systems

The processing for orders is the same as for quotes. For example, you can define approvals, alerts, associated events and messages for an order.

You have several methods available, specifically designed for orders, to interface with an external system.

You can send email notifications.
In Format Control, you can create an eventout record.
If batch processing is used, you can print the order to a specific printer.

Note: Printing the immediate ordering type is not supported.
Alternatively, you can perform a file unload process for recently created orders, and move the file to an external procurement system with receipt information sent to Service Manager.