Differences between Request Fulfillment and Change Management

Request Fulfillment and Change Management are separate processes, but they are closely related. Request Fulfillment handles common user requests for products and services. These requests usually affect only the person making the request, or a subordinate group of employees. Change Management handles any change to your business that modifies or disrupts the current state of that environment. Usually these modifications or disruptions affect multiple users or business units.

• Request Fulfillment

  • Handles common requests for products and services.
  • Affects a small or limited number of users.
  • Scope is limited.

• Change Management

  • Manages changes (implementations) that modify a business environment.
  • Affects many users.
  • Scope is often large, including large groups or multiple business units.