Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Request Fulfillment > Request Fulfillment administration > Configure Request Fulfillment settings

Configure the Request Fulfillment settings

Security Roles: System Administrator

To configure Request Fulfillment settings, follow these steps:

Click Request Fulfillment > Administration > Settings in the System Navigator.

Configure the following settings as needed.

Setting	Description
Audit Records	The changes of field values in requests or request tasks can be monitored by the audit application. You can use this setting to enable or disable the audit application for requests and request tasks.
Select on Open	You can choose to open a new off-catalog request either based on category or based on request model. Default: Request Model
Group Request Model By	To configure the request model hierarchy, type up to four column names to group the request models in the Group Request Model By text box. For example, to group request models by category and template, type `category, request.template`. Note The request model hierarchy configuration takes effect only when Request Model is under Select on Open. Use the column names specified in the `requestModel` table. You can configure at most four levels in the request model hierarchy by specifying the column names in a comma separate list.

Setting

Description

Audit Records

The changes of field values in requests or request tasks can be monitored by the audit application.

You can use this setting to enable or disable the audit application for requests and request tasks.

Select on Open

You can choose to open a new off-catalog request either based on category or based on request model.

Default: Request Model

Group Request Model By

To configure the request model hierarchy, type up to four column names to group the request models in the Group Request Model By text box. For example, to group request models by category and template, type category, request.template.

Note

The request model hierarchy configuration takes effect only when Request Model is under Select on Open.
Use the column names specified in the requestModel table.
You can configure at most four levels in the request model hierarchy by specifying the column names in a comma separate list.

Click Save.

Related concepts

Request Fulfillment administration

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