Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Service Desk > Service Desk workflows and user tasks > Close a first-time resolved Service Desk interaction

Close a first-time resolved Service Desk interaction

Applies to User Roles:

Service Desk Agent

You can close a Service Desk interaction on first intake if you are able to resolve the interaction for the user in the Logging phase.

To close a first time Service Desk interaction:

From the System Navigator, click Service Desk > Create New Interaction or search for an existing interaction.
Specify the information in the mandatory fields.
Type a solution for the interaction.
Click the Close Interaction button in the toolbar.

Service Manager displays the Close Interaction page.
Select a Completion Code for the interaction from the drop-down list.
(Optional) Type any Completion Comments.
Click Finish.

The status of the interaction changes to Closed. The interaction is removed from the Interaction To Do list.