Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Administer > Service Request Catalog Customization Guide > Configuration files

Configuration files

There are configuration files that enable you to take advantage of the customization features. From the installation directory structure on the server where you installed Service Request Catalog, the following files are important when you design your customization. You will define a company folder to contain some of these resource files.

Configurable files
File path and name
...\src\secure\configuration\manifest.xml Identifies customization resources and settings.
...\src\resources\client\en\Custom.properties Localizable property file that contains your customization information.
...\src\WEB-INF\classes\ApplicationContext.properties
...\src\WEB-INF\classes\cacConfiguration.properties
...\src\secure\configuration\default\panel.swf
...\src\secure\configuration\default\styles.swf Note `Styles.swf` must be generated from the `styles.css` file. For instructions on how to do this, see Customize the text format.

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