Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Administer > Service Request Catalog Customization Guide > Appendix B: Service Catalog in Service Manager > The permission control to create, update, and close interactions

Controlling the permission to create, update, or close interactions

In 9.32 and earlier versions, users can create, update, or close a service request or a support request in regardless of their user profile settings defined in Service Manager.

Starting with 9.33, only users whose user profile has the right permission can create, update, or close a support request in SRC, but all users can create or update a service request regardless of their user profile settings.

Starting with 9.34, only users whose user profile has the right permission can create, update, or close a support request, or create or update a service request.

SRC version	Need permission to create, update,or close a support request?	Need permission to create or update a service request?
9.34 and later	Yes	Yes
9.33	Yes	No
9.32 and earlier versions	No	No

Note Closing a service request is not supported in .

Disable the permission to create, update, or close interactions

When you disable a profile’s permission to create, update, and close interactions, users with the profile are not authorized to create, update, or close a service request or a support request in Service Request Catalog.

To disable the corresponding permission, follow these steps:

Log on to Service Manager as an Administrator.
Navigate to System Administration > Ongoing Maintenance > Profiles > Service Desk Profile.
Click Search, and then select a profile name from the name list.

Alternatively, you can type a name in the Profile Name field.
On the Security tab, do one of the following:
- To disable the permission to create an interaction, click to clear the New checkbox.
  
  This disables the Request buttons of service items and support items, and the Create button of generic support when users with the profile log on to SRC.
- To disable the permission to update an interaction, select Never in the Update drop-down list.
  
  This disables the Resubmit buttons of service items and support items, and the Update button of generic support when users with the profile log on to SRC.
- To disable the permission to close an interaction, click to clear the Close checkbox.
  
  This disables the Close buttons of support request when users with the profile log on to SRC.

Note You can specify the Allowed Statuses on the profile setting page for users. In this case, the new, update, and close capabilities are available only when interactions are in a specified status.

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