Service Manager Doctor

HPE Service Manager Doctor (SM Doctor) collects system configuration, system report information and log files in a compressed archive file. This archive contains all available information of a system at the time of collection. It helps analysis, and when provided to an HPE support engineer reduces the need to request single pieces of information via email communications.

SM Doctor does not collect database contents such as data records, module configuration, or tailoring implementation.

SM Doctor collects these types of information:

  • SM server configurations and reports
  • Operating system configurations
  • Database configurations on the database server
  • Service Manager server logs
  • List of files in the Service Manager Server's RUN/lib/endorsed and RUN/lib folders
  • Additional configurable data collected by third-party tools, such as and generateSchema.sql