Autoformatting

Autoformatting is part of a view in that it is a view that has been customized by a set of rules that specify certain display conditions for records that satisfy the conditions. For example, you can create a view that displays all incident records older than one week and then in that view create an autoformatting rules that displays records as red if their urgency is critical.

System administrators access autoformatting by selecting Customize Current View from the More Actions menu for a view or queue.