Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Administer > Application setup > HPE Service Manager Processes and Best Practices Guide

HPE Service Manager Processes and Best Practices Guide

In order for you to make optimal use of the functionality of HPE Service Manager, HPE has created a processes and best practices guide based on practical experience with service management implementations with many customers of various sizes.

The HPE Service Manager Processes and Best Practices Guide provides best practices, management overviews, process flows, and workflow diagrams for different Service Manager modules.

The HPE Service Manager Processes and Best Practices Guide documents the practice workflows that are standard with out-of-box Service Manager applications. It includes high-level process workflow diagrams, and step-by-step procedural guidelines.

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