Application profiles: Service Desk

The default application profiles for Service Desk contain the following values.

Service Desk

Profile name DEFAULT approver helpdesk tech initiator self service service desk agent service desk manager sysadmin
Security Rights                
New FALSE FALSE TRUE TRUE TRUE TRUE TRUE TRUE
Close FALSE FALSE TRUE FALSE TRUE TRUE TRUE TRUE
Update never Always Always Never Always Always Always Always
View TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE
Allowed statuses                
Approval groups                
Advanced search TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE
Use operator full name FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE
Can create personal views FALSE FALSE FALSE FALSE FALSE FALSE FALSE TRUE
Can create system views FALSE FALSE FALSE FALSE FALSE FALSE FALSE TRUE
Can notify FALSE FALSE FALSE FALSE FALSE FALSE FALSE TRUE
Lock on display FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE
Alternate views FALSE FALSE FALSE FALSE FALSE FALSE FALSE TRUE
Modify Templates FALSE FALSE FALSE FALSE FALSE FALSE TRUE TRUE
Template Mass Update FALSE FALSE FALSE FALSE FALSE FALSE TRUE TRUE
Complex Mass Update FALSE FALSE FALSE FALSE FALSE FALSE FALSE TRUE
Mass Close FALSE FALSE FALSE FALSE FALSE FALSE FALSE TRUE
Delegate Approvals FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE

Forms

Profile name DEFAULT approver helpdesk tech initiator self service service desk agent service desk manager sysadmin
Initial view               Interactions I Registered
Initial format SD.open.interaction SD.open.interaction   SD.open.interaction        
Edit format SD.update.interaction SD.approval.interaction   SD.update.interaction        
Search format SD.search SD.search SD.search SD.search   SD.search SD.search SD.search
List format                
Manage format sc.manage.interaction sc.manage.interaction sc.manage.interaction sc.manage.interaction sc.manage.interaction sc.manage.interaction sc.manage.interaction  
Print format SD.print SD.print SD.print SD.print   SD.print SD.print SD.print
ESS initial format         ess.SD.open      
ESS edit format         ess.SD.update.edit      
ESS search format         ess.SD.search      
ESS list format         ess.SD.qbe      
Default Template                
Append query                
New thread: View -- Search TRUE TRUE TRUE TRUE TRUE TRUE TRUE FALSE
New thread: Search -- List FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE
New thread: List -- Edit FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE
New thread: View -- Edit TRUE TRUE TRUE TRUE TRUE TRUE TRUE FALSE