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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Operator records

Administer > Application setup > Adding users > Operator records > Set the first day of week for an operator

Set the first day of week for an operator

Applies to User Roles:

System Administrator

To set the first day of week for an operator, follow these steps:

Click System Administration > Ongoing Maintenance > Operators.
Type or select optional search criteria.
Click Search.
Select the operator record that you want to change.
Click the Login Profiles tab.
In the First Day of Week field, select a day from the drop-down list.
Click Save.

This setting applies to the calendar and the date picker.

If you do not configure this field, the first day of the week for the operator is as follows:

In the date picker, the first day of the week is the day that is configured by the startDayOfWeek parameter. For more information about the startDayOfWeek parameter, see Web parameter: startDayOfWeek.
In the calendar, the first day of the week is the day that is configured in calendar settings. For more information about the calendar settings, see Configure calendar settings

If you configure this field, the first day of the week in the date picker and the calendar for the operator will be the day that is specified in this field.

Click here to show or hide links to related topics.

Related concepts

Setting file attachment limits
Operator passwords
Operator records
Operator templates

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