What are approvers?

As a change approver, an operator must meet all of the following conditions:

  • The operator is assigned a security role that has the Can Approve right for the Change security area (System Administration > Security > Roles).
  • The operator is defined as an approver of an assignment group (System Administration > Ongoing Maintenance > Groups > Assignment Groups).

However, if the operator is an approval delegate (that is, a change approver delegates an approval to the operator), the operator only needs the Can Approve right and does not need to be in an assignment group.