Get started > Navigating the UI > Views and favorites > Set the auto-refresh intervals for a view or queue

Set the auto-refresh interval for a view or favorite

Applies to User Roles:

All roles with the Queue.AutoRefresh execute capability word

You can set the interval at which views and favorites in the web client are automatically refreshed.

Note  

  • When you configure your own auto-refresh interval for a specific view or favorite, you overwrite the values set in the view record.
  • The auto-refresh feature must be enabled for the view or favorite in order for you to set the refresh interval. For more information about how to enable this feature, see Enable the auto-refresh feature for views and favorites.

To set your own auto-refresh interval for a view or favorite, follow these steps:

  1. Open the view or favorite for which you want to set a refresh interval. For example, click Service Desk > Interaction queue in the Navigator pane.

    Note You cannot set an auto-refresh interval for record lists.

  2. Click Set Auto Refresh Interval in the Interaction pane menu.
  3. Select a refresh interval from the Refresh Interval drop-down list, and then click Finish.

The interval starts as soon as you save it.