Use > Service Manager Collaboration > UI navigation > Chat button (End User Chat only)

Chat button (End User Chat only)

Both the Service Portal and the ESS portal provide a chat button for the end users to start a chat. Various statuses of the chat button are illustrated in the following screenshots:

Status

Description

Displays a swirling ellipsis when the system is loading to launch End User Chat.

Displays the initial status of the chat button. You can click this button to start a chat. See Chat with a Service Desk agent for more information.

When the End User Chat window is minimized, displays a flashing ellipsis if you are waiting for a Service Desk agent or a virtual agent (Sage) to join the chat.
The Service Desk agent's photo / the virtual agent's photo When the End User Chat window is minimized, displays the photo of the Service Desk agent or the virtual agent who has accepted the chat request.