Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Service Manager Collaboration > End User Chat > End User Chat administrator tasks > Set live chat assignment End Lead Time

Set live chat assignment End Lead Time

The Chat Assignment End Lead Time setting enables you to set a general time period for all the Service Desk chat assignment groups to stop responding to new chat requests prior to the service end hour. For example, if the working hour of a chat assignment group is 9:00 to 18:00 and the value of the End Lead Time is set to 00:30:00, the group stops accepting new chat requests at 17:30. Consequently, when live chat is not available, the system displays a message in the Service Portal chat window indicating that chat is not available.

To configure the Chat Assignment End Lead Time setting:

From the System Navigator, click Service Desk > Administration > Settings.
In the Chat Assignment End Lead Time field, set the time period in the hh:mm:ss format. For example, 00:15:00.

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