Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Service Manager Collaboration > End User Chat > End User Chat administrator tasks > Set up End User Chat virtual agent > Out-of-box commands for virtual agent

Out-of-box commands for virtual agents

HPE Service Manager virtual agents use the following out-of-box commands in AIML templates to execute particular actions. However, virtual agents neither regards these commands as the template responses nor output these commands to an end user.

Command	Action
BOTCMD_GO_TO_LIVE_CHAT	Transfer to Live Chat.
BOTCMD_VIRTUAL_AGENT_END_CHAT	Close a Service Desk chat request ticket.

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