Out-of-box commands for virtual agents

HPE Service Manager virtual agents use the following out-of-box commands in AIML templates to execute particular actions. However, virtual agents neither regards these commands as the template responses nor output these commands to an end user.

Command Action
BOTCMD_GO_TO_LIVE_CHAT Transfer to Live Chat.
BOTCMD_VIRTUAL_AGENT_END_CHAT Close a Service Desk chat request ticket.