Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Configuration Management > Configuration Management overview > Service Portfolio Creation

Service Portfolio Creation

The HPE Service Manager Configuration Management module provides service asset and configuration management and can be used to manage service portfolio records. The Configuration Management process manages service assets to support other IT Service Management processes. Services are represented as CIs in HPE Service Manager, which enables their access to all related support and delivery processes. Out-of-box lifecycle processes include:

Defining a new service
Discovering, defining, and managing CI relationships
Adding service levels (service-oriented SLA)
Publishing a service to the HPE Service Manager Service Catalog
Signing up customers and managing their subscriptions
Fulfilling subscription requests through HPE Service Manager Change Management
Monitoring and supporting through Incident, Change, and Problem Management
Monitoring SLAs and optimizing service delivery

Services are provided by IT to satisfy a range of business needs. Services can be delivered to individuals, departments, or an entire enterprise as defined by service subscriptions. Sample services can include email, a billing system, workstation backup or office automation. The service instance is the deployment of a service, modeled as a CI in the CMDB, and it can have related CIs, customers, incidents, and changes.

Once the service is deployed, the Service Catalog lists and describes all of the services that IT offers, providing customers with a view to browse and make requests. Catalog items can range from single user workstations to department or enterprise application support.

Users can create new CI record instances in various ways, including:

Creation of a new blank record
Cloning of an existing record

A wizard is provided to create a new CI.

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