Service Manager9.52

Use > Configuration Management > Configuration Management user roles

Configuration Management user roles

The following table describes the responsibilities of the Configuration Management user roles.

User role	Responsibilities
Configuration Manager	Manage the Configuration Management Plan and Policies
Configuration Administrator	Based on successful implemented change, assess current Configuration Items (CIs) and adjust CI details if required. Create new CIs if allowed and register all required information. Label new CIs and relate CIs to contracts. Periodically (or on request) generate status reports and distribute to stakeholders.
Configuration Auditor	Review and validate CMS updates and create exception reports if needed. Conduct configuration audits and perform appropriate actions if an unregistered component is detected or if a component is missing.
CMS/Tools Administrator	Configure the data model, policies, and CI types in the service management tool

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