Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Configuration Management > Configuration Management workflows and user tasks > Configuration items > Configuration items details

Configuration items details

Use the following information as a guide when you search for, add or modify a Configuration Item (CI).

Field	Description
CI Identifier	The system generated unique ID for the CI.
Display Name	Mandatory. The human readable name for the CI. Note This is the only field that identifies the CI in the system. The value of this field must be unique. If you enter a duplicate value, an error is displayed and the CI cannot be saved.
CI Type	The type of CI (for example, Business Service, Computer or Running Software). Note When you search for a CI, the Service Status field is displayed once you select Business Service for CI type.
CI Subtype	The subtype of the CI (for example, Application Service).
Asset Tag	The asset tag number assigned to the CI by your organization.
Environment	The environment in which the CI currently exists (for example, Development, Test, Production, or Failover).
Status	Mandatory. The current status of the CI (for example, In Use, Installed, Retired/Consumed, or Returned to Vendor/Supplier).
Security classification	Specifies any security classification if any (for example, Restricted, Unrestricted, or Confidential).
SOX classification	Specifies the SOX classification (for example, Critical, Non-critical).
Owner	Identifies a specific person who owns the CI.
Export control classification	Specifies whether there are any Export controls on the CI.
Config admin group	Mandatory. The group responsible for configuring the CI. Note This field must be a valid assignment group value. Click Fill Field Config admin group to select a value from the list.
Support Groups	The assignment groups responsible for answering any support calls regarding the CI.
Support Remarks	A free text field used for any notes regarding the Support Groups (for example, "Contact via email first").
IT service continuity plan enabled check box	Indicates whether there is a continuity plan enabled for the CI.
Vital Business Function check box	Specifies whether this CI is a Vital Business Function.
Priority	The default priority incidents, changes, an so on will be given if this CI is selected in the record.
Default Impact	The default impact incidents, changes, an so on will be given if this CI is selected in the record.
User Base	Identifies the general users for the CI.
DML Location	The Definitive Media Library (DML) location. For example: f:\\shared\software\definitive\client
Outage Cost Per Hour	A numeric value that specifies the outage costs to the business per hour.
Currency	The currency in which the cost of the outage is specified.
System Down check box	Specifies whether the system is currently down.
Pending Change check box	Specifies whether the CI is awaiting a change.
Allow Subscribe check box	Specifies whether the CI could be subscribed.
Count Related Records	Calculates counts of related records except documents, such as open incidents, open problems, open known errors, open changes, and open requests.
Part Number	The part number of the CI.
Service Contract	Identifies the Service Contract associated with the CI.
Manufacturer	Identifies the manufacturer for the CI (for example, HP, Cisco). This is a read-only field, which is automatically populated with the manufacturer of the part when a Part Number is specified.
Model	The model number of the CI. This is a read-only field, which is automatically populated with the model of the part when a Part Number is specified.
Version	The version number of the CI.
Serial Number	The serial number of the CI. Note If the CI Type is Documentation, you can enter the ISBN number of the book in this field.
Title	A free text field for the title of the CI.
Description	A free text field to provide a brief description of the CI.

In addition, most CI types share the following sections for additional details about the CI, although the content may vary.

Section	Description
Baseline	The baseline version of the CI.
Managed State	This section contains subsections that show different information, depending on the CI Type. The following describes the information for three example CI types. Business Service: Network: Specifies network information, such as the network name, IP address and default gateway. Service: Specifies the business service CI information, such as the service lifecycle, administration URL/port, business importance level, disaster/recovery coverage, disaster/recovery tier and primary directory path. Additional: Other information about the business service. Computer Hardware: Specifies the hardware information related to the computer, such as the machine name, MAC address, Bios information, memory, and operating system Network: Specifies network information, such as the network name, IP address and default gateway. Additional: Other information about the manufacturer of the computer. System Attribute: Specifies the CPU and file system information Running Software Application/Running Software: Specifies information related to the application/running software such as software lifecycle, software status, the administration URL/port, business importance level, disaster/recovery coverage, disaster/recovery tier, primary directory path, data classification, license type, service hours and notification group. Network: Specifies network information, such as the network name, IP address and default gateway. Additional: Other information about the manufacturer of the application/running software.
Actual State	Note The Actual State section is visible only if your system has an active integration to an HPE Universal CMDB server and the CI has a matching entry in the Configuration Management database. Service Manager does not display the Actual State section if there is no matching CI in the HPE Universal CMDB server. Out of box, Actual State is provided for several CI Types. Computer Shows the original discovery information, if any, for the computer. Running Software Shows the original discovery information, if any, for the computer.
Service Catalog	Note This section is available only for CIs of the Business Service type. Shows the related service catalog items. If the current CI is specified as the parent service (in the Business Service field) of a bundle or item in Service Catalog, a link to the bundle or item is automatically created in this section.
CI Changes	Lists pending and historical changes to the CI.
Relationship Changes	Lists pending and historical changes to the CI's relationships.
Relationships	Lists the current relationships for the CI. Note Click Add to add upstream or downstream relationships between this CI and other CIs.
Relationship Graph	A graphical representation of the CI's relationships. The graphical viewer displays relationships and also the upstream or downstream CI affected where a specific CI is unavailable. This assists with incident and problem management as well as facilitating availability management techniques. For information about the CI icons and decorator icons used in relationship graphs, see Out-of-box icons for CI representation and Out-of-box icons for decorators.
Software	Note Available only when application software (an application) is installed on the CI (a computer system). This section consists of two subsections: Applications, and Drivers. Applications This subsection lists all software installation records created for the CI: application name, version, installation date, and license ID. This information is retrieved from the software installation records, which are accessible from Configuration Management > Resources > Manage Software. In each of the software installation records, the current CI is specified in the Installed System field. Drivers This subsection allows you to enter information about the drivers of the hardware components of the CI.
CI Owner	Shows the primary contact and support contacts for the CI.
Subscribers	Lists any subscribers to the CI.
Location	Shows the physical location information for the CI.
Vendor/Supplier	Shows information about the vendor/supplier for the CI.
Audit	Shows information about the audit policies currently running on the CI.
Metrics	Shows Service metrics related to the CI, such as the historical outage record.
Financial	Shows financial information for the CI, such as applicable service contracts, expense lines, or parts and labor incurred against the CI.
Related Documents-(<x>)	Note Available only for CI type Business Service. In this tab, you can only view published knowledge documents to which you have access from the business service CI record. Lists any knowledge documents associated with the CI. In these knowledge documents, the current CI is specified in the Associated Service field.
Attachments - <x> file(s) attached	Lists any attachments associated with the CI. For example, you can attach the book if the CI Type is Documentation.
Activities	Activity updates of the CI. Each update entry includes the following information: Date/Time, Type, Operator, and Description.

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