Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Configuration Management > Configuration Management workflows and user tasks > Configuration item actual states > View the actual state of a configuration item

View the actual state of a configuration item

Applies to User Roles:

Configuration Manager

Configuration Administrator

Configuration Auditor

This procedure requires that your HPE Service Manager system has an active integration to an HPE Universal CMDB server.

To view the actual state of a configuration item, follow these steps:

Click Configuration Management > Resources > Search CIs.
Use search or advanced search to find one or more records.
Select the CI with the actual state you want to see.
From the CI detail form, open the Actual State section. Service Manager displays the actual state of the CI, as well as its UCMDB Id value.

Note The Actual State section is only visible if your system has an active integration to an HPE Universal CMDB server and the CI has a matching entry in the Configuration Management database. Service Manager does not display the Actual State section if there is no matching CI in the HPE Universal CMDB server.