Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Configuration Item (CI)

A Configuration Item (CI) is an ITIL term used for a component in the infrastructure or item associated with the infrastructure of a company. CIs are controlled by the Configuration Management application. A CI can be any piece of equipment or component that is tracked through a device record in Configuration Management.

CIs vary widely in complexity, size, and type. For example, any object or process within the Service Desk application is recorded as a CI. This can include an entire system with all hardware, software, and documentation; a single software application; a software license; or a hardware device.

Service Manager stores CI records in the device table.

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Configuration Item (CI)

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