Words and Phrases
Incident model
An incident model, also known as an interaction model, is a method of predefining steps to handle the Incident Management (IM) process. The model includes steps to take, chronological order of the steps, who is responsible for each step, a time scale, and escalation procedures. In addition, the model ideally includes necessary activities required to preserve evidence, such as security and capacity-related incidents. Some incidents occur frequently and require a quick and consistent manner of registration. For this reason, you can create predefined incident models or interaction models that include values for attributes, such as description, priority, impact, and service. You can then apply the predefined models to incidents as they occur.