Problem Management

  1. The ITIL term for the process of identifying and resolving Problems and Known Errors before they become incidents, and the process of resolving existing Problems.
  2. The Service Manager application used to control Problems and Errors.

Note: Prior to version 6.1, Problem Management was called Root Cause Analysis.

ClosedClick here to show or hide links to related topics.

Related terms

Application
Error control
Information Technology Infrastructure Library (ITIL)
Known Error
Problem
Problem control
Root cause

Send Help Center feedback