Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Incident Management > Security > Incident security roles and settings

Incident security roles and settings

The out-of-box security roles for the Incident module include the following:

Incident process owner
Incident coordinator
Incident analyst
Incident manager
Incident task assignee
Configuration auditor
Operator

Tip If you have upgraded from a previous version of Incident Management, which is not Process Designer based, see Incident Management security profiles mappings for more information about the mappings between the legacy Incident Management profiles and the current Process Designer security roles.

Out-of-box role rights

Based on the mapping rules, the rights and settings in previous security profiles are mapped to the rights and settings in the Incident area specified in the corresponding security roles. See the table below for the out-of-box security rights in the Incident, Incident Tasks, and Incident Management Configuration areas. This table only lists the new security roles that have different settings with the default rights.

Area Name	Role Name	View	New	Update	Delete/Close	Modify Template	Expert	Admin
Incident	incident process owner	TRUE	TRUE	Always	Always	TRUE	TRUE	TRUE
Incident	system administrator	TRUE	TRUE	Always	Always	TRUE	TRUE	TRUE
Incident Tasks	configuration auditor	TRUE	TRUE	Never	Never	FALSE	FALSE	FALSE
	incident analyst	TRUE	TRUE	Always	Always	FALSE	TRUE	FALSE
	incident coordinator	TRUE	TRUE	Always	Always	FALSE	TRUE	FALSE
	incident manager	TRUE	TRUE	Always	Always	TRUE	TRUE	TRUE
	incident process owner	TRUE	TRUE	Always	Always	TRUE	TRUE	TRUE
	incident task assignee	TRUE	FALSE	When assigned to workgroup	When assigned to workgroup	FALSE	FALSE	FALSE
	initiator	TRUE	TRUE	Never	Never	FALSE	FALSE	FALSE
	operator	TRUE	TRUE	When assigned	When assigned	FALSE	FALSE	FALSE
	problem manager	TRUE	TRUE	Always	Always	TRUE	TRUE	TRUE
	SD agent/manager	TRUE	FALSE	When assigned	Never	FALSE	FALSE	FALSE
	service tech	TRUE	TRUE	Always	Always	FALSE	FALSE	FALSE
	system administrator	TRUE	TRUE	Always	Always	TRUE	TRUE	TRUE
Incident Management Configuration	incident manager	TRUE	TRUE	Always	Always	FALSE	FALSE	FALSE
	incident process owner	TRUE	FALSE	Never	Never	FALSE	FALSE	FALSE
	system administrator	TRUE	TRUE	Always	Always	TRUE	TRUE	TRUE

For information about the out-of-box role rights in the Common Configuration area, see Out-of-box role rights in the Common Configuration area.

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