Use > Incident Management > Security > Incident security roles and settings

Incident security roles and settings

The out-of-box security roles for the Incident module include the following:

  • Incident process owner
  • Incident coordinator
  • Incident analyst
  • Incident manager
  • Incident task assignee
  • Configuration auditor
  • Operator

Tip If you have upgraded from a previous version of Incident Management, which is not Process Designer based, see Incident Management security profiles mappings for more information about the mappings between the legacy Incident Management profiles and the current Process Designer security roles.

Out-of-box role rights

Based on the mapping rules, the rights and settings in previous security profiles are mapped to the rights and settings in the Incident area specified in the corresponding security roles. See the table below for the out-of-box security rights in the Incident, Incident Tasks, and Incident Management Configuration areas. This table only lists the new security roles that have different settings with the default rights.

Area Name Role Name View New Update Delete/Close Modify Template Expert Admin
Incident incident process owner TRUE TRUE Always Always TRUE TRUE TRUE
system administrator TRUE TRUE Always Always TRUE TRUE TRUE
Incident Tasks configuration auditor TRUE TRUE Never Never FALSE FALSE FALSE
incident analyst TRUE TRUE Always Always FALSE TRUE FALSE
incident coordinator TRUE TRUE Always Always FALSE TRUE FALSE
incident manager TRUE TRUE Always Always TRUE TRUE TRUE
incident process owner TRUE TRUE Always Always TRUE TRUE TRUE
incident task assignee TRUE FALSE When assigned to workgroup When assigned to workgroup FALSE FALSE FALSE
initiator TRUE TRUE Never Never FALSE FALSE FALSE
operator TRUE TRUE When assigned When assigned FALSE FALSE FALSE
problem manager TRUE TRUE Always Always TRUE TRUE TRUE
SD agent/manager TRUE FALSE When assigned Never FALSE FALSE FALSE
service tech TRUE TRUE Always Always FALSE FALSE FALSE
system administrator TRUE TRUE Always Always TRUE TRUE TRUE
Incident Management Configuration incident manager TRUE TRUE Always Always FALSE FALSE FALSE
incident process owner TRUE FALSE Never Never FALSE FALSE FALSE
system administrator TRUE TRUE Always Always TRUE TRUE TRUE

For information about the out-of-box role rights in the Common Configuration area, see Out-of-box role rights in the Common Configuration area.