Install > Install the Service Manager Windows Client > Define a connection from the Windows Client to the Server

Define a connection from the Windows Client to the Server

The first time you access the Windows Client, the Connections window opens, enabling you to define a connection to a Service Manager host server. You can add and save multiple connection settings from the Connections window.

You must set your connection to an active server process. These are the default settings:

  • Client listener on ports 13080 (http) and 13443 (https/SSL) for HTTP clients, including Windows, web, and SOAP-API
  • Special listener on port 12690 for SCAuto
  • The login account (User name/Password) that you want to define for a new client connection must already exist in Service Manager.
  • Service Manager provides an out-of-box login account with System Administrator privileges: System.Admin (with a blank password). You can use this login account the first time you connect to a Service Manager Server. Disable this account or change its password after creating accounts for all of your users. For information about how to create user accounts, see the Service Manager help.
  • If the client computer already has a previous version of Service Manager Client installed, all the existing connection settings are still available in the new client version. However, some client settings in certain old versions may prevent Service Manager Client from running. In this case, you must remove the <user_home>\ServiceManager folder on the client computer (where <user_home> is the user profile folder) and restart Service Manager Client. This will remove all client settings and the user has to reconfigure the client.
  1. From the Windows Start menu, click All Programs > HPE > Service Manager 9.52 > Service Manager Client. The Connections window opens.
  2. Click New. The Connections window displays a new node in the Connections pane.
  3. Type or select the connection parameters:
    4. Parameter Default option Description
    Name New_configuration The name of this configuration
    User name User name of the Windows user currently logged on. The name that you use to log in to the Server
    Password blank The password that you use to log in to the Server
    Remember my password False An option to tell the system whether to store your password
    Automatically log in False An option to log in automatically when you start the Service Manager client
    Server host name localhost The name of the server that hosts the Service Manager service
    Server port number 13080 The port number that your computer uses to connect with the server
    Language blank The language to use for this session (can differ from the language set on the computer)
    Connection identified by a color blank An option to change the background color of your connection
  4. Click Advanced if you want to set the optional advanced connection options:
    • Connect to External Load Balancer: An option that enables the Windows Client to connect to the server through an external hardware load balancer.
    • Compress SOAP Messages: An option that compresses SOAP messages using GNU zip (gzip) encoding to reduce the amount of data transmittal to and from the server.

    • Use SSL Encryption: An option that uses a Secure Socket Layer (SSL) encryption tool to protect your data when transmitting it over the network.

      Caution You must define a valid CA certificates file to enable SSL encryption. The client installation includes a sample CA certificate file: cacerts. The cacerts file exists in the <Service Manager installation path>\Client\ plugins\com.hp.ov.sm.client.common_9.52.xxxx folder.

    • Trace SOAP Traffic: An option that logs SOAP messages for debugging.
  5. Click OK to add the advanced features.
  6. Click Apply to add the connection.
  7. To add additional connections, repeat steps 2 – 6.

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