Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Integrate > Case Exchange framework > Enable Case Exchange with another system > Enable Case Exchange between two Service Manager systems > Connection mechanisms > The Push mechanism

The Push mechanism

In the Push mechanism, both systems push data to each other. In this mechanism, both systems need an active integration instance.

In the following diagram, the Line of Business (LOB) pushes data to the Central IT (CIT), and the Central IT pushes the updates back to the Line of Business.

The Push mechanism has the following advantages and disadvantages.

Advantages	Disadvantages
The LOB defines the criteria to send data to the CIT. The CIT receives data based on the LOB's decision. Every party manages its own integration. This mechanism provides flexibility on both sides. The LOB can integrate with other Service Providers.	Configuration is required in both systems. Field mapping and data mapping are required in both systems.

The following diagram shows the data flow of the Push mechanism.

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