Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Integrate > Case Exchange framework > Case Exchange reference material > Entity path

Entity path

In an outbound JSON request, entity path is the path above the endpoint field defined in the field mapping.

For example, in a Case Exchange integration instance, all endpoint fields are defined as properties.**** in the field mapping. The following example is an outbound request body in the endpoint:

{
	"entities": [{
		"properties": {
			"DisplayLabel": "Create New Incident",
			"Description": "create the new incident record",
			"ImpactScope": "MultipleUsers",
			"Urgency": "SlightDisruption",
			"Solution": "",
			"Id": "IM118216"
		},
		"ext_properties": {
			"Operation": "Update",
			"ExternalStatus": "Open",
			"ExternalId": "IM45167",
			"ExternalSystem": "SM",
			"ExternalEntityType": "Incident"
		},
		"Comments": [{
			"Body": "IM45167",
			"CreatedTime": 1402038076398
		}],
		"entity_type": "Incident"
	}]
}

In this particular example, one of the endpoint fields is properties.Displaylabel, so the entity path is entities[0].

Note RESTful protocols other than JSON are not supported.

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