Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Integrate > Case Exchange framework > Case Exchange framework features > Error handling

Error handling

HPE Service Manager Integration Suite (SMIS) can automatically create a new Incident record for the error if all of the following conditions are met:

The error handling feature is active in a Case Exchange integration instance.
A Case Exchange task of this integration encounters an error.
SMIS has performed the number of retries that is pre-defined, but still encounters error.

SMIS automatically set the following fields in the record according to the configuration in the integration instance:

The error handling feature works in the following manner:

Case Exchange only creates one Incident record for each integration instance that has failed tasks.
When the task fails for the first time, SMIS creates a new Incident record.
When the task that has failed fails again, SMIS works in the following manner:
- If the record for the previous failure is closed, SMIS creates a new Incident record.
- If the record for the previous failure is not closed, SMIS does not create a new Incident record.