Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Configure the integration account

System 1 needs the credentials of an account in System 2 to successfully enable the integration. This account must meet the following requirements:

In case System 2 needs to control what data is pulled by System 1, System 2 can apply mandanten security on this account. For more information, see Mandanten file security.
This account must have the RESTful API execution capability.

For more information about how to configure this execution capability, see Configure the integration account.
This account must have the rights to retrieve and update Incident records.
This account must use the same Time Zone and Date Format settings as the endpoint HPE Service Manager system. See also Time difference issue.