Integrate > Case Exchange framework > Enable Case Exchange with another system > Enable Case Exchange between two Service Manager systems > Using the Push mechanism > Create outbound rules

Create outbound rules

The following table provides example outbound rules that work in the out-of-box HPE Service Manager system. You may modify these rules according to the workflow in your system.

For an example of the outbound rule configuration, see the screen shot on page 1.

Note When you create a Rule Set for Incident exchange, set the Table name field to probsummary.

Condition (RAD expression)

Event

assignment in $L.file="<assignment group>" and problem.status in $L.file isin {"Pending Customer", "Pending Vendor"} and sysmoduser in $L.file~="<smis_scheduler_name>" and sysmoduser in $L.file~="<endpoint_integration_user>” and jscall("CaseExchangeExternalReferencesDAO.getExternalID",number in $L.file)=""

Create

(not same(problem.status in $L.file, problem.status in $L.file.save) or $apm.activity isin {"Communication with customer","Communication with vendor"}) and not ( problem.status in $L.file isin {"Rejected","Resolved","Closed"}) and sysmoduser in $L.file~="<smis_scheduler_name>" and sysmoduser in $L.file~="<endpoint_integration_user>" and jscall("CaseExchangeExternalReferencesDAO.isExternalActive","probsummary",number in $L.file)=true

Update

not same(problem.status in $L.file, problem.status in $L.file.save) and problem.status in $L.file isin {"Resolved","Closed"} and resolution.code in $L.file~="Request Rejected" and sysmoduser in $L.file~="<smis_scheduler_name>" and sysmoduser in $L.file~="<endpoint_integration_user>" and jscall("CaseExchangeExternalReferencesDAO.isExternalActive","probsummary",number in $L.file)=true

Resolve

not same(problem.status in $L.file, problem.status in $L.file.save) and problem.status in $L.file isin {"Rejected","Resolved","Closed"} and resolution.code in $L.file="Request Rejected" and sysmoduser in $L.file~="<smis_scheduler_name>" and sysmoduser in $L.file~="<endpoint_integration_user>" and jscall("CaseExchangeExternalReferencesDAO.isExternalActive","probsummary",number in $L.file)=true

Reject

(sysmoduser in $L.file="<smis_scheduler_name>" or sysmoduser in $L.file="<endpoint_integration_user>") and (jscall("CaseExchangeExternalReferencesDAO.getExternalID",number in $L.file)="" or not same(problem.status in $L.file, problem.status in $L.file.save))

Acknowledge

Note Be careful with the outbound conditions to avoid a loop between the integrated systems.

For more information about the getExternalID and isExternalActive functions, see Functions used in rule conditions.

For more information about how to create Rule Sets, see the following topics:

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