Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Invoke Rule Sets from workflows

Applies to User Roles:

System Administrator

On a Service Manager system that has Process Designer implemented, you can invoke a Rule Set from a workflow phase.

To invoke a Rule Set from a workflow phase, follow these steps:

Click Tailoring > Process Designer > Workflows from the System Navigator. The workflows list opens.
Select the workflow in which you want to invoke a Rule Set.
Select the phase in which you want to invoke a Rule Set.
Add the Rule Set in the following tabs according to your needs:
- The On enter, On exit, Initialization, On display, On update, or After successful update tab under the Rule Sets tab.
- The Actions tab.
Save the workflow.