Who Should Read this Guide

This guide is intended for a system implementer or system administrator who will be establishing and maintaining a connection between the UCMDB and Service Manager systems. This guide assumes that you have administrative access to both systems. The procedures in this guide may duplicate information available in your UCMDB and Service Manager help systems, but is provided here for convenience.

Note This document replaces the UCMDB-SM Integration Standards and Best Practices Guide (dated 31 May 2010).