Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Knowledge Management > Knowledge Management overview > Adaptive learning > Edit adaptive learning data

Edit adaptive learning data

User role: KM Admin or System Administrator

Note You must have a KM ADMIN profile to edit adaptive learning data.

When adaptive learning is enabled, data about the queries that returned documents that were used for solving issues is stored and integrated into the documents when they are indexed. If you want to edit the actual content of a document, you can edit data that will be used as adaptive learning data.

To edit adaptive learning data, follow these steps:

Click Knowledge Management > Configuration > Adaptive Learning.
Type the document ID if you are looking for the adaptive learning data for a specific document.
Select the knowledgebase if you are looking for the adaptive learning data for a specific knowledgebase.
Type the phrase if you are looking for the adaptive learning data for a specific phrase.
Click Search.
Select a document from the list of documents.
Click the phrase or count for the document you want to update and then type the new value for the count.
Add the phrase to the next blank line.
Click Delete Phrase after you select the phrase you want to delete.
Click Save.

You can also edit adaptive learning data by viewing a published document or by viewing a working copy of a document that also has a published version of the document.

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