Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Knowledge Management > Knowledege Management Workflows and Tasks > Maintain and Continually Improve Knowledge (ST 7.3) > Retire a knowledge document when other documents link to it

Retire a knowledge document when other documents link to it

User roles: KCSII, KCS III, KM Admin, System Administrator

Before you can retire a document, the system verifies that there are no published documents that link to the document you want to retire. If the system finds documents with links to the document you want to retire, it alerts you to this situation and gives you the option of putting these documents into the document workflow to review and update.

Note The alert message includes the document IDs of the documents that need to be updated and placed in the Pending Documents queue. If you click OK, it then places those documents in the Pending Documents queue.

To retire a knowledge document when other documents link to it, follow these steps:

Review the Pending Documents queue and select the documents for editing. You can identify the documents by the document ID, which appears in the title column of the list of document changes in the Pending Documents queue. These documents also have a standard feedback message: "This document links to another document (KMnnn) that was attempted to be retired. Please review now." added by the system.
From the Pending Documents queue, you can edit each document to remove any links to documents you want to retire, and then publish the edited document.
Return to the Published Documents list and select the document you want to retire.
Click Retire.

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