Administer > System configuration parameters > Client parameters for Web clients > Web parameter: isCustomAuthenticationUsed

Web parameter: isCustomAuthenticationUsed

Web parameters change the behavior of the web clients that connect to the web tier. For more information, see Web tier parameters.




By default, HPE Service Manager authenticates web client users by comparing the user name and password that the user enters on the Service Manager login page to a matching operator record in the system.

To enable single sign-on (Trusted Sign-On, LW-SSO, or SAML SSO) and CAC Sign-On, you must disable the default authentication method by setting this parameter to false.

For example, for trusted sign-on, this causes HPE Service Manager to send the current user name in the HTTP header. Trusted sign-on uses the user name to determine if a web client is already authenticated or not.

Caution You should only disable this parameter if you are using any of the above-described sign-on configurations. Disabling this parameter without such a sign-on configuration will prevent your web client users from logging in to HPE Service Manager.

Valid if set from

Web tier configuration file (web.xml and

Requires restart of the web applications server?


Default value


Possible values

true (Enabled)

false (Disabled)

Example usage