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    • Install the Mobile Applications client
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    • Install the HPE Identity Manager (IdM) service
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  • Develop
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    • Processes and Best Practices Guide
    • Operational Reports Guide
    • Service Manager Open Source and Third-Party Software License Agreements
    • Service Portal Open Source and Third Party Software License Agreements
  • All Files
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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

ClosedWords and Phrases
Search for Example Results
A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

ClosedUsing Boolean Operators
Search for Operator Example

Two or more words in the same topic

AND and

+ (plus symbol)

& (ampersand)

cat AND dog

"cat food"+milk

"cat food"&"dog food"

Either word in a topic

OR or

| (pipe)

cat OR dog

cat | dog

Topics that do not contain a specific word or phrase

NOT not

! (exclamation point)

NOT cat

! dog

Topics that contain one string and do not contain another ^ (caret) cat ^ mouse
A combination of search types ( ) parentheses

cat + (dog | mouse)

cat | dog + (! mouse)

Service Manager9.52
  • Problem Management overview
    • Problem Management implementation
    • Proactive and reactive Problem Management
    • Using mass update with record lists in Problem Management
    • Incident Management relationship
    • Change Management relationship
    • Priority, impact, and urgency
    • Problem Management users
    • Problem Management phases
    • Problem Management assignment groups
    • Problem Management Macro List Editor
    • Problem Management tables
    • Problem Management link records
    • Problem Management and Service Level Management
    • Escalation and Notification
    • Historical problem records
    • Incident trending for problem identification
    • Integration
    • Known Error
    • Problem record data model
    • Problem prioritization
    • Problem records creation
    • Problem workarounds
    • Logs of problem record updates
      • Problem diagnostic information
Use > Problem Management > Problem Management overview > Logs of problem record updates

Logs of problem record updates

Each problem record includes the date/time/activity logging that describes any action taken on the record and the lifecycle activity that it is related to. The log is maintained automatically, and the user is prompted to enter descriptive information when taking an action so that the details of the action can be properly logged.

ClosedClick here to show or hide links to related topics.

Related concepts


Update a problem
Create a new problem from an incident
Create a new problem not based on an incident

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