Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Problem Management User Roles

The out-of-box Problem Management user role descriptions use these security roles, application profiles, and capability words. In order to use Problem Management, you must assign the appropriate user role descriptions to your personnel. If necessary, you can modify these user role descriptions or add new ones.

User Role	Configuration Management Profile	Security Role	Request Management Profiles	Capability Words
Problem Manager	DEFAULT	default problem manager	Requestor	partial.key change request change task problem management expedite change service desk user.favorites incident management OCMQ OCML
Problem Coordinator	DEFAULT	default problem coordinator		partial.key change request change task problem management expedite change service desk user.favorites incident management
Problem Analyst	DEFAULT	default problem analyst		partial.key change request change task problem management expedite change service desk user.favorites incident management

User Role

Configuration Management Profile

Security Role

Request Management Profiles

Service Level Management

Profile Contract Management Profile

Capability Words

Problem Manager

DEFAULT

default

problem manager

Requestor

partial.key change request change task problem management expedite change service desk user.favorites incident management OCMQ OCML

Problem Coordinator

DEFAULT

default

problem coordinator

partial.key change request change task problem management expedite change service desk user.favorites incident management

Problem Analyst

DEFAULT

default

problem analyst

partial.key change request change task problem management expedite change service desk user.favorites incident management

Related concepts

Change security areas

Security roles

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