• Home
  • Release notes
    • What's new in Service Manager 9.52?
    • Enhancements
    • Fixed defects
    • Known issues, limitations, and workarounds
    • Deprecations
  • Get started
    • Service Manager modes: Classic, Codeless, and Hybrid
    • Navigate the documentation
    • Service Manager version history
    • Accessing Service Manager
    • Clients
    • Searching records
    • Navigating the UI
    • Editing records
    • Accessibility Guide
    • Glossary
  • Install
    • Deployment architecture
    • Recommended installation order
    • Support matrix
    • Download the Service Manager installation packages
    • Prepare your RDBMS
    • Install the Service Manager Server
    • Install the Service Manager Windows Client
    • Install the Service Manager web tier
    • Install language packs
    • Install and set up Service Portal
    • Install Service Request Catalog (SRC)
    • Install the Mobile Applications client
    • Install and configure Smart Analytics
    • Install and configure the Solr Search Engine
    • Install Service Manager Collaboration
    • Set up a replicated reporting database
    • Set up legacy integrations
    • Install the HPE Identity Manager (IdM) service
    • Install the Service Manager Help Center
  • Upgrade
    • Introduction
    • Upgrade the platform components
    • Upgrade the applications from a version earlier than 9.50
    • Upgrade the applications from version 9.5x
    • Upgrade the language packs
  • Integrate
    • Service Manager integration methods and tools
    • HPE Change Configuration and Release Management (CCRM)
    • SAP Solution Manager
    • HPE Project and Portfolio Management Center (PPM)
    • HPE Application Lifecycle Management/Quality Center (ALM/QC)
    • HPE Release Control (RC)
    • HPE Universal CMDB (UCMDB)
    • HPE Operations Orchestration (OO)
    • HPE Business Service Management (BSM)
    • HPE Operations Manager i (OMi)
    • Computer Telephony Integration (CTI) with the Web client
    • Case Exchange framework
  • Administer
    • Configuring installation and setup options
    • System configuration parameters
    • Smart Analytics administration
    • Service Portal Administration Guide
    • Service Request Catalog Customization Guide
    • Service Manager maintenance tasks
    • Application setup
    • Database administration
    • System security
    • Server performance tuning
    • Scheduled maintenance
    • Status and notifications
    • Delta Migration Tool
    • Calendar administration
    • Time Period management
  • Use
    • Service Desk
    • Service Desk (Streamlined Interaction)
    • Incident Management
    • Problem Management
    • Change Management
    • Request Fulfillment
    • Configuration Management
    • Knowledge Management
    • Service Catalogs
    • Service Level Management
    • Smart Analytics
    • Service Manager Reports
    • Service Manager Collaboration
    • Survey
  • Troubleshoot
    • Troubleshooting: Server startup
    • Troubleshooting: Common database errors
    • Troubleshooting: Knowledge Management
    • Troubleshooting: Event Services
    • Troubleshooting: Clients
    • Troubleshooting: Error messages
    • HPE Service Manager Doctor
    • Contact HPE support
  • Develop
    • Tailoring
    • Programming Guide
    • Document Engine Guide
    • Web Services Guide
    • SMIS Developer Guide
    • Tailoring Best Practice Guide
    • Process Designer Tailoring Best Practice Guide
    • Wizards Guide
    • Processes and Best Practices Guide
    • Operational Reports Guide
    • Service Manager Open Source and Third-Party Software License Agreements
    • Service Portal Open Source and Third Party Software License Agreements
  • All Files
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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

ClosedWords and Phrases
Search for Example Results
A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

ClosedUsing Boolean Operators
Search for Operator Example

Two or more words in the same topic

AND and

+ (plus symbol)

& (ampersand)

cat AND dog

"cat food"+milk

"cat food"&"dog food"

Either word in a topic

OR or

| (pipe)

cat OR dog

cat | dog

Topics that do not contain a specific word or phrase

NOT not

! (exclamation point)

NOT cat

! dog

Topics that contain one string and do not contain another ^ (caret) cat ^ mouse
A combination of search types ( ) parentheses

cat + (dog | mouse)

cat | dog + (! mouse)

Service Manager9.52
  • System security
    • Encryption of configuration file settings
    • Encryption of operator passwords
    • Encryption of client keystore passwords
    • Randomly generated master keys
    • Inactivity timer
    • Lockout feature
    • System quiesce: Login restrictions
    • Mandanten file security
    • Multicompany mode
    • Script utilities
    • Security tables
    • Secure Sockets Layer (SSL) encryption and server certificates
    • Support of the HTTP Strict Transport Security protocol
    • Trusted sign-on
    • Common Access Card (CAC) sign-on
    • SAML Single Sign-On
    • FIPS mode
    • Tokenization
Administer > System security > Security tables

Security tables

HPE Service Manager applications contain built-in security that enables an administrator to define the rights for individual users (operators). For example, some users may have the right to open a call report or incident, but not to close a call report or incident.

ClosedClick here to show or hide links to related topics.

Related concepts

Application profiles
Capability word model
License tracking
User roles

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