Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Get started > Navigate the documentation > Service Manager documentation set

Service Manager documentation set

The following table lists all documents in the HPE Service Manager documentation set.

Note All documents in the doc set are part of the Service Manager Help Center (indicated as available in HTML format in the following table). Additionally, certain documents (Release Notes, Installation Guide, SRC Interactive Installation Guide, and Upgrade Guide) can also be downloaded as a separate document from the HPE Software Support Online (SSO) website (indicated as available in either PDF or Interactive HTML format).

Location in Help Center	Document	Description	Available formats
Release Notes	Release Notes	Includes last minute information, fixed issues, and limitations.	PDF HTML
Get started	Accessibility Guide	Contains information for those who want to use the product in accessible mode and detailed information for Service Manager administrators.	HTML
Install	Support Matrix	Describes the hardware and software requirements and the compatibility information of Service Manager components.	PDF
	Installation Guide	Provides instructions on how to install all Service Manager components except Service Request Catalog (SRC).	PDF HTML
	Service Request Catalog Interactive Installation Guide	Provides instructions for installing HPE Service Request Catalog for Service Manager.	Interactive HTML Interactive HTML (on SSO)
	Language Pack Installation Guide	Describes how to install the Service Manager language packs.	HTML
Upgrade	Upgrade Guide	Provides instructions on how to upgrade Service Manager components, including binaries and applications.	PDF HTML
Integrate	Service Manager Service Catalog-PPM Center Project Proposal Integration Solution Configuration Guide	Describes how to configure the HPEService Manager Service Catalog-PPM Center Project Proposal Integration Solution.	HTML
	Service Manager Exchange with SAP Solution Manager Installation and Administration Guide	Describes the installation, configuration, administration, and maintenance of HPE Incident Exchange and the HPE Incident Exchange web service.	HTML
	Service ManagerExchange with SAP Solution Manager User Guide	Describes how to use HPE Service Manager Exchange with SAP Solution Manager.	HTML
	Universal CMDB Integration Guide	Describes how to establish and maintain the connection between the UCMDB and Service Manager systems.	HTML
	Defects and Requirements Exchange with HPE Service Manager and HPE Application Lifecycle Management Installation and Administration Guide	Describes how to configure and deploy integrations between Service Manager (SM) and HPE Application Lifecycle Management (ALM).	HTML
Administer	Service Request Catalog Customization Guide	Provides the information that is needed to customize the HPE Service Request Catalog for Service Manager.	HTML
Administer	Service Portal Administration Guide	Provides instructions on how to administer a Service Portal system. Tip The Service Portal Admin Help, which is accessible from the user interface, provides additional information about how to perform administration tasks in the Service Portal UI.	HTML
Troubleshoot	SM Doctor User Guide	Service Manager Doctor enables support engineers to collect configuration and diagnosis data from Service Manager.	HTML
Develop	Programming Guide	Provides an overview of the RAD system language in Service Manager. It also provides an overview of JavaScript functionality in Service Manager, using both examples and descriptions of JavaScript objects, properties, methods, and functions.	HTML
	Document Engine Guide	Provides an overview of the Document Engine and a description of the Document Engine components. This guide also includes a detailed example that demonstrates how to use the Document Engine to implement a work order system in Service Manager.	HTML
	Web Services Guide	Describes how to publish or consume Web Services using Service Manager. This document introduces the SOAP API and the RESTful API that are used in Service Manager, and includes examples that can be used as templates.	HTML
	Service Manager Integration Suite (SMIS) Developer Guide	Describes the Service Provider Interface (SPI) of SMIS, and provides instructions on how to develop a template for a schedule-based or UI-based integration, as well as on how to register an integration template in SMIS.	HTML
	Tailoring Best Practices	Describes the most common tailoring activities and how to best accomplish them in order to meet particular use case goals.	HTML
	Process Designer Tailoring Best Practices Guide	Describes best practices for using the Process Designer framework and tailoring a Process Designer based module.	HTML
	Wizards Guide	Describes the Wizard tool that you use to create custom wizards, and defines and describes each of the fields the tool includes.	HTML
	Processes and Best Practices Guide	Provides best practices, management overviews, process flows, and workflow diagrams for the Service Desk, Incident Management, Request Fulfillment, Problem Management, Change Management, Knowledge Management, and Configuration Management modules. This guide is based on practical experience from implementing Service Manager for many customers of various sizes.	HTML
	Operational Reports Guide	Describes how to run Service Manager Operational Reports.	HTML
	Open Source License Agreements	Service ManagerOpen Source and Third-Party Software License Agreements Describes a list of the related open source components under each open source license in Service Manager.	HTML
	Open Source License Agreements	Service Portal Open Source Third Party Licenses Describes a list of the related open source components under each open source license in Service Portal.	HTML

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