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Service Manager documentation set

The following table lists all documents in the HPE Service Manager documentation set.

Note All documents in the doc set are part of the Service Manager Help Center (indicated as available in HTML format in the following table). Additionally, certain documents (Release Notes, Installation Guide, SRC Interactive Installation Guide, and Upgrade Guide) can also be downloaded as a separate document from the HPE Software Support Online (SSO) website (indicated as available in either PDF or Interactive HTML format).

Location in Help Center Document Description Available formats
Release Notes Release Notes

Includes last minute information, fixed issues, and limitations.

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Accessibility Guide

Contains information for those who want to use the product in accessible mode and detailed information for Service Manager administrators.

Install Support Matrix

Describes the hardware and software requirements and the compatibility information of Service Manager components.

Installation Guide Provides instructions on how to install all Service Manager components except Service Request Catalog (SRC).
Service Request Catalog Interactive Installation Guide Provides instructions for installing HPE Service Request Catalog for Service Manager.
Language Pack Installation Guide Describes how to install the Service Manager language packs.
Upgrade Upgrade Guide Provides instructions on how to upgrade Service Manager components, including binaries and applications.
Integrate Service Manager Service Catalog-PPM Center Project Proposal Integration Solution Configuration Guide

Describes how to configure the HPEService Manager Service Catalog-PPM Center Project Proposal Integration Solution.

Service Manager Exchange with SAP Solution Manager Installation and Administration Guide

Describes the installation, configuration, administration, and maintenance of HPE Incident Exchange and the HPE Incident Exchange web service.

Service ManagerExchange with SAP Solution Manager User Guide

Describes how to use HPE Service Manager Exchange with SAP Solution Manager.

Universal CMDB Integration Guide

Describes how to establish and maintain the connection between the UCMDB and Service Manager systems.

Defects and Requirements Exchange with HPE Service Manager and HPE Application Lifecycle Management Installation and Administration Guide

Describes how to configure and deploy integrations between Service Manager (SM) and HPE Application Lifecycle Management (ALM).

Administer Service Request Catalog Customization Guide

Provides the information that is needed to customize the HPE Service Request Catalog for Service Manager.

Service Portal Administration Guide

Provides instructions on how to administer a Service Portal system.

Tip The Service Portal Admin Help, which is accessible from the user interface, provides additional information about how to perform administration tasks in the Service Portal UI.

Troubleshoot SM Doctor User Guide

Service Manager Doctor enables support engineers to collect configuration and diagnosis data from Service Manager.

Develop Programming Guide

Provides an overview of the RAD system language in Service Manager. It also provides an overview of JavaScript functionality in Service Manager, using both examples and descriptions of JavaScript objects, properties, methods, and functions.

Document Engine Guide

Provides an overview of the Document Engine and a description of the Document Engine components. This guide also includes a detailed example that demonstrates how to use the Document Engine to implement a work order system in Service Manager.

Web Services Guide

Describes how to publish or consume Web Services using Service Manager. This document introduces the SOAP API and the RESTful API that are used in Service Manager, and includes examples that can be used as templates.

Service Manager Integration Suite (SMIS) Developer Guide

Describes the Service Provider Interface (SPI) of SMIS, and provides instructions on how to develop a template for a schedule-based or UI-based integration, as well as on how to register an integration template in SMIS.

Tailoring Best Practices

Describes the most common tailoring activities and how to best accomplish them in order to meet particular use case goals.

Process Designer Tailoring Best Practices Guide

Describes best practices for using the Process Designer framework and tailoring a Process Designer based module.

Wizards Guide

Describes the Wizard tool that you use to create custom wizards, and defines and describes each of the fields the tool includes.

Processes and Best Practices Guide

Provides best practices, management overviews, process flows, and workflow diagrams for the Service Desk, Incident Management, Request Fulfillment, Problem Management, Change Management, Knowledge Management, and Configuration Management modules. This guide is based on practical experience from implementing Service Manager for many customers of various sizes.

Operational Reports Guide Describes how to run Service Manager Operational Reports.
Open Source License Agreements Service ManagerOpen Source and Third-Party Software License Agreements

Describes a list of the related open source components under each open source license in Service Manager.

 Service Portal Open Source Third Party Licenses

Describes a list of the related open source components under each open source license in Service Portal.