Approve a request

Applies to User Roles:

Service Catalog approver

  1. Log on to Service Manager as a Service Catalog approver, for example, as a requestor’s manager.
    Note: The manager is defined in a requestor's Contact Information.
  2. You can approve requests through both the standard and the employee self-services web clients.
    • Through an index.do URL:
      Click Approve Requests. A list of all the interactions requiring approval opens.
      Note: It's possible to see the Approval Inbox as the default starting page, which is pre-configured in your operator record.
    • Through an ess.do URL:
      Click Approve a Request. A list of all the interactions requiring approval opens.
      Note: You can access the Approve a Request menu item only when ESSSM-Approval is selected for the Self Service Menu field on the Self Service tab of your operator record.
  3. Click View to see the request details.
  4. To approve the individual request, click Approve.
  5. To approve multiple requests, select the check boxes you want and then click Approve All Selected.

    The records are now approved and disappear from the view list.