Calculating response time

HPE Service Manager calculates response time with the sla.state.change application. To measure response time for an application event, Service Manager uses the out-of-box (or customized) slamodulecontrol record for the external application. In addition, the administrator must ensure that the application record has fields that are referenced by the sla.state.change application, such as:

  • sla.breach
  • next.breach
  • logical.name.vj.duration
  • logical.name.vj.sloavail

For example, to enable process metrics for a module, an administrator must add the sla.breach, next.breach, logical.name.vj.duration, and logical.name.vj.sloavail fields to the record table before SLM can be configured for the module. Most of the major tables (probsummary, request, etc) that can use SLM already contain these fields out of box.