Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Service Level Management > Service Level Management agreement workflow and tasks > Access Service Level Agreements from other applications

Access service agreements from other applications

Applies to User Roles:

If a user has rights to view an interaction, incident, change request, change request task, request, or problem record, the user can also view the Service Level Target (SLT) section for the record.

To access service agreements from other applications:

Follow the steps to search for a service desk interaction, change request, change request task, incident, request, problem, or problem task record.
Select your target record.
Open the SLT section to display the name of all the service agreements and targets.
Click one of the following subtabs to view related information.
- Process Targets
- Uptime Objectives
- Max Duration Objectives

Notes:

If you create a new service agreement, you must log out and log in again to view the new service agreement in the selection lists.
You cannot view service agreement information in related application records unless:
- The SLM Control record has Enable Application selected.
- There is an slamodulecontrol record for the affected application that has Enable SLM selected.

Send Help Center feedback