Use > Smart Analytics > User tasks > Create a Smart Ticket in SRC

Create a Smart Ticket in SRC

User Role: Self-service Users

To submit a support request in SRC, follow these steps:

  1. Log on to Service Manager from the SRC portal.
  2. Click Support, and then click Create.
  3. Type a description for your request.
  4. Add an attachment. For example, a screenshot of the error message.
  5. Fill in other required information.

  6. Click Submit.

    An interaction is now created. The fields defined in Smart Ticket configuration are automatically filled by SM Smart Analytics.

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