Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Administer > Status and notifications > Alerts > Create a To-Do alert definition record

Create a To-Do alert definition record

Applies to User Roles:

System Administrator

Change Manager

Problem Manager

Incident Manager

Request Manager

To create a To-Do alert definition record, follow these steps:

Change Management: Click Change Management > Configuration > Alerts.

Incident Management: Click Incident Management > Configuration > Alerts Definitions.

Problem Management: Click Problem Management > Administration > Alert Definitions.

Request Fulfillment: Click Request Fulfillment > Configuration > Alert Definitions.

The Alert Definition form opens.
Type the alert name in the Alert Name field.
Type the alert description in the Description field.
Complete the remaining fields in the record form. If necessary, press Ctrl+H in the Windows client or F1 in the Web client for each field.
- The Scheduling tab describes the calculations that trigger when the alert occurs.
- The Update Info tab describes Format Control considerations and notification messages to be sent.
- The Work Schedule tab specifies the work schedule that the alert belongs to.
  - Holiday Group specifies the holiday group used when calculating an interval. The holiday group defined here overrides the value of holiday group in the work schedule.
- The Time Zone tab enables you to choose one of the following:
  - Define a specific time zone by choosing from the drop-down list
  - Define a RAD expression to set the time zone alert
  - Obtain the time zone from a table lookup
- The To-Do Alert tab enables you to choose one of the following:
  - Define this alert as a To-Do alert
  - Assign an alert group
    
    Note HPE provides four out-of-box alert groups and you can add new alert groups in the To-Do Alert Type global list. These groups are used to show the types of alerts when you look at your To-Do Alerts window.
    
    Note For the SLT Alert group, the response target is supported in the out-of-box system, whereas the service target is not supported.
  - Specify the alert message template for this alert group
    
    The message content is displayed in the To-Do Alerts window. You can use fixed or dynamic expressions as the message template. For example, the 1 in action in $L.file expression means that the information of the ticket description is displayed.
Click Add.

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