Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Survey > Service Manager Survey > SM Survey administrator tasks > View the SM Survey workflows

View the SM Survey workflows

User roles: System Administrator

SM Survey incorporates Process Designer technology. Scheduled SM surveys and SM survey templates are managed by a Process Designer workflow.

To view the workflows, follow these steps:

Double-click the Survey workflow. The survey workflow is also displayed in the Workflow section of the survey definition record.

Note This workflow applies for both SM Survey and Survey Integration.

Out-of-box, the Survey workflow comprises the following three phases.

Phase	Description
Planning	The survey manager configures survey settings such as data filters, recipients, and parameters. Survey invitations are not sent during this phase.
Scheduled	The survey runs for the configured period. The majority of settings are no longer editable during this phase.
Retired	The survey is no longer active.

Double-click the Survey Template workflow.

Out-of-box, the Survey Template workflow comprises the following three phases.

Phase	Description
Draft	The survey template is editable in this phase. The survey template is not yet available for user selection when users create surveys.
Published	The survey template is published to users. Users can select the template when creating applicable surveys.
Retired	The survey template is no longer active.