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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

HPE Service Manager Doctor

Troubleshoot > HPE Service Manager Doctor > Appendix E: Troubleshooting

Appendix E. Troubleshooting

Issue 1: Environment setting issues leading to coredump

Symtoms

The coredump happens with the following error messages:

 /usr/lib/dld.sl: Bad magic number for shared library: <library>

 /usr/lib/dld.sl: Exec format error

Resolution

Verify that the database driver path is set correctly in the corresponding library path environment variable and that the driver exists in the specified path.

Issue 2: 'db -version' command returns wrong results on DB2

Symtoms

The following database connection error message is displayed when database connection fails for 'db -version' on DB2:

[100012]Database driver cannot be loaded,

please double check LIBPATH, and make sure 32 bit lib exists and is ahead of 64 bit.

Resolution

Run db2level under db2 command shell directly to get database information if necessary. This is to be fixed in next release, since db2 version information could be returned when connection fails.

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