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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

ClosedWords and Phrases
Search for Example Results
A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

ClosedUsing Boolean Operators
Search for Operator Example

Two or more words in the same topic

AND and

+ (plus symbol)

& (ampersand)

cat AND dog

"cat food"+milk

"cat food"&"dog food"

Either word in a topic

OR or

| (pipe)

cat OR dog

cat | dog

Topics that do not contain a specific word or phrase

NOT not

! (exclamation point)

NOT cat

! dog

Topics that contain one string and do not contain another ^ (caret) cat ^ mouse
A combination of search types ( ) parentheses

cat + (dog | mouse)

cat | dog + (! mouse)

Service Manager9.52
  • Appendix A: Additional manual migration tasks on Service Manager 9.52 Hybrid
    • Mandatory manual migration tasks
      • Review the migrated validity records
      • Review the category-based alerts migration
      • Review Change Management processes
      • Revert to status-based SLM for Change Tasks
      • Review the "form edit" condition in workflow phases
      • Merge the status lists
      • Update the eventin service
      • Replace the environmental variables
    • Optional manual migration tasks
Upgrade > Upgrade the applications from a version earlier than 9.50 > Appendix A: Additional manual migration tasks on Service Manager 9.52 Hybrid > Mandatory manual migration tasks

Mandatory manual migration tasks

Note Some manual migration tasks are only mandatory under certain conditions. See each task for further information.

Review the migrated validity records

Review the category-based alerts migration

Review Change Management processes

Revert to status-based SLM for Change Tasks

Review the "form edit" condition in workflow phases

Merge the status lists

Update the eventin service

Replace the environmental variables

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