Before you begin an upgrade

Before you begin an upgrade, ensure that you:

  • Read through the Upgrade Guide to familiarize yourself with the upgrade process and all of the upgrade requirements.
  • Are an experienced HPE Administrator who is familiar with HPE Service Manager.

If you do not have the administrative experience necessary to manage the upgrade, you may need assistance from your local applications developers and database administrators. You can also contact HPE Service Manager Customer Support for help with troubleshooting upgrade errors. For additional information and support, contact your HPE sales representative.