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- Upgrade the applications from a version earlier than 9.50
- Process of a major upgrade
- Upgrade the applications
- Applications major upgrade overview
- Planning an upgrade
- Upgrade tasks on the development environment
- Upgrade tasks on the test environment
- Upgrade tasks on the production environment
- Appendix A: Additional manual migration tasks on Service Manager 9.52 Hybrid
- Appendix B: Data migration
- Appendix C: Run the SQL compare utility
- Appendix D: Troubleshooting
- Troubleshooting: SQL Compare cannot run for unsupported version
- Troubleshooting: Applying upgrade cannot run for unsupported version
- Troubleshooting: Some data files are missing from the Upgrade Utility package
- Troubleshooting: The Upgrade Utility appears to stop responding
- Troubleshooting: The client session was terminated during an upgrade
- Troubleshooting: Unexpected errors during an upgrade
- Troubleshooting: Upgrade failed with a "Not enough shared memory available" error
- Troubleshooting: Database transaction log full
- Troubleshooting: Integrations do not work after an application upgrade
- Troubleshooting: Automatic merge fails
- Troubleshooting: Unable to open and view the upgrade results after upgrade
- Troubleshooting: Unable to submit service items in SRC
- Appendix E: Mapping between legacy security profiles and current PD security roles
Appendix D: Troubleshooting
Before you contact HPE Service Manager Customer Support, try the following troubleshooting instructions to identify and resolve your issues.
Troubleshooting: SQL Compare cannot run for unsupported version
Troubleshooting: Applying upgrade cannot run for unsupported version
Troubleshooting: Some data files are missing from the Upgrade Utility package
Troubleshooting: The Upgrade Utility appears to stop responding
Troubleshooting: The client session was terminated during an upgrade
Troubleshooting: Unexpected errors during an upgrade
Troubleshooting: Upgrade failed with a "Not enough shared memory available" error
Troubleshooting: Database transaction log full
Troubleshooting: Integrations do not work after an application upgrade
Troubleshooting: Automatic merge fails
Troubleshooting: Unable to open and view the upgrade results after upgrade
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