Upgrade > Introduction > Supported application upgrade paths

Supported application upgrade paths

HPE Service Manager 9.52 is available in two modes: Service Manager Codeless and Service Manager Hybrid.

ClosedHPE Service Manager Codeless

As of version 9.40, Service Manager Codeless incorporates the Process Designer functionality that was previously available through content packs, together with further enhancements that are not available to users of Service Manager Classic. Primarily, this involves implementing Process Designer-based workflows for a number of modules, including Change Management, Service Desk, Incident Management, Problem Management, Request Fulfillment, Knowledge Management, and Service Level Management.

Note Process Designer is a graphical interface that enables you to develop the workflows that control the flow of a single record throughout its lifecycle within HPE Service Manager, without being an expert in RAD programming.

Service Manager Codeless is available to customers who are installing Service Manager for the first time or who are upgrading from the following scenarios:

  • A Service Manager 9.3x system that has Process Designer Content Pack 9.30.3 (PDCP4) applied
  • A Service Manager 9.4x system (Codeless mode)
  • A Service Manager 9.5x system (Codeless mode)
ClosedHPE Service Manager Hybrid

HPE Service Manager Hybrid is a mode of Service Manager in which Process Designer technology is fully implemented, yet that allows you to continue using legacy technology such as Format Control. Service Manager Hybrid eases the transition between Service Manager Classic and Service Manager Codeless by enabling you to continue to take advantage of your previous investments in legacy technology. This mode is available to customers who are upgrading from the following scenarios:

  • A Service Manager 9.3x system without PDCP installed
  • A Service Manager 9.3x system that has Process Designer Content Pack 9.30.2 (PDCP3) applied
  • A Service Manager 9.4x system (Classic mode or Hybrid mode)
  • A Service Manager 9.5x system (Hybrid mode)

Upgrade to HPE Service Manager 9.52 Codeless

Upgrade to HPE Service Manager 9.52 Hybrid

Important

Service Manager 9.52 does not support the following upgrades:

  • Upgrade from SM9.3x with PDCP4 installed to SM9.52 Hybrid.
  • Upgrade from SM9.4x Codeless to SM9.52 Hybrid.
  • Upgrade from SM9.5x Codeless to SM9.52 Hybrid.

Meanwhile, Service Manager 9.52 does not support the following direct upgrades:

  • Direct upgrade from SC6.2/SM7.0x to SM9.52 Hybrid/Codeless.
  • Direct upgrade from SM7.1x/SM9.2x to SM9.52 Hybrid/Codeless.
  • Direct upgrade from SM9.3x without PDCP installed/SM9.3x with PDCP2 installed/SM9.3x with PDCP3 installed to SM9.52 Codeless.
  • Direct upgrade from SM9.4x Classic to SM9.52 Codeless.
  • Direct upgrade from SM9.4x Hybrid to SM9.52 Codeless.
  • Direct upgrade from SM9.5x Hybrid to SM9.52 Codeless.

After you upgraded to Service Manager 9.52 applications, refer to HPE Service Manager Support Matrix for a list of supported databases. If your existing database is not supported, upgrade your database by following the instructions in your specific database documentation.

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